Firstly, contact us to discuss your bespoke furniture. We’ll then design your piece, send you sample materials, and generate a quote. Once you are 100% happy to proceed and your order is placed, we’ll move onto the build, handcrafted in the Hardman Design workshop. We’ll send you production pictures throughout the manufacturing process. On completion, you will receive detailed images of your finished piece. After we’ve received your final approval, we will ship your custom-built furniture to you, delivered by our delivery team. Then you can enjoy your tailor-made piece.
Returns
Cancellation and Returns
Cancellation and Returns
Can I cancel my order?
Yes, you can cancel your order of a standard product up to 30 days after receiving the item.
How can I cancel my order?
If you wish to cancel an order, please contact us directly by phone or email.
What happens if I cancel my order?
If you cancel your order before receiving the items, you will receive a cancellation confirmation immediately, and the ordered furniture will not be delivered.
Can I return a piece of furniture?
If you are not satisfied with your delivered piece of furniture, you can return it. We charge the following fees for the collection of standard products: United Kingdom (UK): £89. Unfortunately, custom-made products cannot be returned.
I do not like the colour of my product - can I return it?
If you’re unhappy with the color of your product, please contact us immediately. We prioritize your satisfaction throughout the creation and production process to ensure you receive exactly what you expect. In such cases, give us a call or send an email, and we’ll address the issue as soon as possible.
Cancellation and Returns
Can I cancel my order?
Yes, you can cancel your order of a standard product up to 30 days after receiving the item.
How can I cancel my order?
If you wish to cancel an order, please contact us directly by phone or email.
What happens if I cancel my order?
If you cancel your order before receiving the items, you will receive a cancellation confirmation immediately, and the ordered furniture will not be delivered.
Can I return a piece of furniture?
If you are not satisfied with your delivered piece of furniture, you can return it. We charge the following fees for the collection of standard products: United Kingdom (UK): £89. Unfortunately, custom-made products cannot be returned.
I do not like the colour of my product - can I return it?
If you’re unhappy with the color of your product, please contact us immediately. We prioritize your satisfaction throughout the creation and production process to ensure you receive exactly what you expect. In such cases, give us a call or send an email, and we’ll address the issue as soon as possible.